Refund policy

Each capsule wardrobe is made with every customer in mind regarding sizing and fit. This is to ensure that all pieces will fit well and have everyone looking their best with each look created. We want you to love your Taiwo.b pieces. If you're not completely satisfied, we're here to help.

Return Policy:

  • You have 30 days from the date of delivery to return items for a refund.
  • To be eligible for a return, items must be unused and in the same condition and original packaging as received.

Exchange Policy:

  • If you wish to exchange an item, you have 14 days from the date of delivery.

How to Initiate a Return or Exchange:

  1. Contact our customer support team at contact@taiwob.com with your order number and reason for return/exchange.
  2. Our team will provide you with a return authorization and shipping instructions.

Refunds:

  • Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

Made-to-Measure Returns:

  • Made-to-Measure items are eligible for returns. Contact our support team for assistance.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately for assistance.

For any additional inquiries or support, please contact our customer support team at contact@taiwob.com. We're here to ensure your Taiwo.b experience is exceptional.