Returns & Exchanges

We want you to love your Taiwo.b pieces. If you're not completely satisfied, we're here to help.

Return Policy:

  • You have 30 days from the date of delivery to return items for a refund.
  • To be eligible for a return, items must be unused and in the same condition as received.

Exchange Policy:

  • If you wish to exchange an item, you have 14 days from the date of delivery.
  • Exchanges are subject to availability.

How to Initiate a Return or Exchange:

  1. Contact our customer support team at contact@taiwob.com with your order number and reason for return/exchange.
  2. Our team will provide you with a return authorization and shipping instructions.

Refunds:

  • Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

Made-to-Measure Returns:

  • Made-to-Measure items are eligible for returns. Contact our support team for assistance.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately for assistance.

For any additional inquiries or support, please contact our customer support team at contact@taiwob.com. We're here to ensure your Taiwo.b experience is exceptional.